How big is the bottle?
The bottle holds 18 fluid ounces of liquid. With the lid attached, it is 9.5 inches tall and 3 inches in diameter.
Last updated: April 28, 2020 08:19
How big is the cup?
The cup holds 12 fluid ounces of liquid. With the lid attached, it is 5.3 inches tall and 2.8 inches in diameter
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How big is the bottle opening?
At over 2 inches in diameter, the bottle opening is big enough to fit nearly any ice cube.
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How long does the bottle keep liquids hot or cold?
The double wall, vacuum insulated bottle will keep beverages cold for 12 hours or hot for 6 hours.
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How long does the cup keep liquids hot or cold?
The double wall, vacuum insulated cup will keep beverages cold for 12 hours or hot for 6 hours.
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Will Hitch fit in my cup holder?
While there is no universal cup holder standard, at 3 inches in diameter, Hitch will fit in the vast majority of cup holders.
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Does the cup come with a lid too?
Of course, the leak-proof slider style cup lid stores securely on top of the bottle lid when not in use.
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Can I carry water and coffee at the same time?
Absolutely! You can secure the full cup on top of the bottle for easy one-handed carry.
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Will hot coffee warm up my water?
No, both vessels are double wall insulated, so hot drinks stay hot and cold drinks stay cold.
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How much does the bottle weigh?
With the lid attached, the bottle weighs approximately 12 ounces.
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How much does the cup weigh?
With the lid attached, the bottle weighs approximately 9 ounces.
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Can I put Hitch in the freezer?
We don’t recommend it. Because of the insulation, a better way to get your water cold is by adding ice cubes via the wide mouth opening.
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What if I lose my bottle or cup lid?
Just reach out to [email protected] to make arrangements for getting a replacement lid.
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How do I select the color that I want?
You can select your color of choice using a survey that we’ll send once the campaign ends.
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How do I add on an extra cup and lid?
Just select the reward level that you want to receive and then add $20 when you are in the check out process.
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Can I put Hitch in the dishwasher?
Yes, all components of Hitch are dishwasher safe. For best results, we recommend placing the lids on the top rack.
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How do I clean the area where the cup goes, it seems hard to access?
To clean the cup storage area, all you have to do is remove the lower half of the water bottle by unscrewing it using the crossbar on the bottom of your cup to release it. This gives you easy access to the entire cup storage area.
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How do I clean the inside of the water bottle?
Because of its unique split design, Hitch is the easiest-to-clean water bottle you’ll ever own. For day to day cleaning, a quick rinse with warm soapy water will do the trick. When you want to go for a deeper clean, just remove the bottom half of the bottle. With the bottle separated, all areas of the Hitch bottle can easily be reached with a sponge—no bottle brushes necessary.
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Where will Hitch be manufactured?
Hitch is designed in California and made in China at a facility that practices ethical and sustainable manufacturing practices.
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What materials is Hitch made from?
The cup and bottle are made from 18/8 stainless steel, which is made from 70% post-consumer recycled materials. Most of the lids and trim pieces are made from a composite material that is made partially from bamboo, which is a renewable resource. In certain cases, for parts of the lid that must be food grade, we’ll use 100% recyclable HDPE plastic.
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Can Hitch be recycled?
Hitch is designed to provide many years of service, but when the time comes to retire your beloved bottle yes, Hitch can be recycled following some basic disassembly.
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How much is shipping?
It depends on the reward you have selected and the country you are shipping it to. Please select your desired reward and shipping location to get the correct shipping rate.
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When will Hitch ship?
We are targeting October 2020 to begin shipping Hitch to consumers. We will be providing frequent updates following the campaign to keep our backers up to date on the latest developments.
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What’s so great about carrying around a reusable cup?
Glad you asked! Reusable cups are great for a lot of reasons. Number one, they keep your drink at an optimal temperature (whether you like your coffee hot or cold) for hours, so you can enjoy every sip as much as the first. Secondly, reusable cups are much less wasteful than their single use alternatives like paper cups. Because of their plastic liner, paper cups are virtually impossible to recycle and the trees that are logged to create paper cups help to fuel deforestation.
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Aren’t some cafes banning reusable cups because of coronavirus?
Yes, some shops have enacted temporary bans out of an abundance of caution. There is no evidence that reusable cups are responsible for disease transmission and we know that they are the future of consuming coffee on the go.
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How can I contact Hitch?
Please write to [email protected]
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What if I have an issue with my pledge or need to make a change?
Please write to [email protected]
Last updated: April 28, 2020 15:50
Where can I send media inquiries regarding Hitch?
Please write to [email protected]
Last updated: April 28, 2020 08:19
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.